Information Technology

Information Technology

Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST
Some services will be unavailable during this time.

Service Notifications

IT Service ADVISORY - 6/28/17

Issue: A faulty voltage regulator caused the server hosting half our Colleague test environments, EASYSpooler, and Ellucian Mobile to fail this morning. Two new voltage regulators are being shipped to us today, and an IBM technician has been scheduled to replace our regulators at around 12:30 p.m. CST. Another advisory will go out when services have been restored.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062817-02


IT Service ADVISORY - 6/28/17

Issue: The IT Division is currently working on a hardware issue that is affecting our Colleague test environments, EASYSpooler, and Ellucian Mobile. Web Advisor may also be slow for some users. A ticket has been opened with IBM, and another IT advisory will be issued when more information becomes available.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062817-01


IT Service ADVISORY Update - 6/22/17

Issue: Incoming 800 and long distance services restored.

Services were restored at approximately 4:30 a.m. Thursday, June 22, 2017.

Number: ITSAD-062217-01


IT Service ADVISORY Update - 6/21/17

Issue:  Due to an accident on Fort Hood that ripped a fiber cable, local long distance and 800 number telephone services for the Central Campus are currently unavailable. 

Century Link is currently at the site and working on the issue. At the moment, it is unknown when these services will be restored.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062117-02


IT Service ADVISORY - 6/21/17

Issue:  CTC outgoing long distance and 800 number telephone services for the Central Campus are currently unavailable.

The IT Telephone Services Technician is currently working with Century Link to determine the issue.

If you need assistance, contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062117-01


IT Service ADVISORY - 6/20/17

Issue:  Friday, June 30, UI 5.3 will be made available for use in the LIVE Colleague environment via the following url: http://ui.ctcd.org.

UI 5.3 is HTML5-based, so it no longer depends on the Silverlight plug-in.  This means it can be used in any modern browser and will function on most tablets and smart phones.  For users, it offers more customization options and better accessibility for those who are visually impaired.  While UI 5.3 may look new and different, functionally, it is very similar to UI 4.6.

Because Ellucian has determined that this version of UI performs best in Google’s Chrome browser, the IT Division will support UI 5.3 using Chrome.  Chrome will be distributed to all Central and Fort Hood Campus staff workstations prior to June 30, and there will be a Chrome shortcut placed on staff desktops.  No software distribution is perfect, so if you do not see the shortcut or are unable to use Chrome, please call the IT Help Desk.

UI 4.6 will run concurrently for an indefinite period and can be reached after June 30 via the existing link: https://ui46.ctcd.org/R18_LIVE46/index.htm.  However, after August 31, 2017, Ellucian will no longer support UI 4.6.  Therefore, in the early Fall, the IT Division will announce a termination date for this version.  It is important to move to UI 5.3 as soon as possible because UI 4.6 will be eliminated prior to 2018.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062017-01


IT Service ADVISORY - 6/12/17

Issue:  Voicemail (for Central Campus) is currently unavailable.  The IT Telephone Technician is currently working to determine the issue. We will send out updates as more information becomes available. 

Number: ITSAD-061217-01


IT Service ALert - 6/01/17

Activity:  Data Center Storage Migration

Start Date/Time:  Tuesday, June 6, 2017, at 6:00 p.m. CDT

Purpose:  Several IT services will be moved to a new storage area network (SAN).

Impact on Service Delivery:  Colleague, email, and many IT services will be briefly unavailable during this window.

End Date/Time:  Tuesday, June 6, 2017, at 8:00 p.m. CDT

ITSA-060117-01