Tech Tips

The CTC IT Division has tech tips and longer guides on the following topics.

Tech Tips


How to Delete Outlook Messages

When you delete a message in Outlook it is sent to the “Deleted Items” folder where it will be stored until it is permanently deleted. Messages that are not permanently deleted accumulate on our mail server and needlessly occupy disk storage. Likewise, the many messages left in Outlook’s “Sent Items” folder take up server space as well. For users that send out a lot of email on a regular basis, it is recommended that the “Sent Items” folder be emptied periodically. The following steps will show you how to empty both your Outlook’s “Sent Items” and “Deleted Items” folders. 

To manually delete email from the Deleted Items folder:
1.    Right click the message you wish to delete or the group of messages you’ve highlighted and wish to delete. (Highlight messages by holding the “Shift” key or the “Ctrl” key while selecting the messages you wish to group. The “Shift” key lets you highlight a large group of messages at once while the “Ctrl” key allows you to highlight individual messages to group together.)

2.    Select “Delete” from the list that appears.

3.    A box will appear and ask if you want to permanently delete the selected message(s). Click “Yes.”


To empty the “Deleted Items” folder:
1.    Right click the "Sent Items" folder.

2.    Select "Empty Folder” from the list that appears.

3.    Click “Yes” when asked if you want to delete everything in the folder.


To empty the “Sent Items” folder:
1.    Right click the "Sent Items" folder.

2.    Select “Delete All" from the list. 

3.    Click "Yes" when asked if you want to delete everything in the folder.

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HOW To set up Outlook's Auto Response (Out of Office Assistant)

If you are going to be out of office for any length of time, good customer service dictates that you let your current clients know. Outlook has an auto-response option that sends a reply email to anyone who emails you while you are away. With this you can you can let others know how long you have been gone and when you will return. You can also suggest other coworkers for clients to contact.

1.    Open “Outlook.”

2.    Select “File” from the menu bar.

3.    Select "Info" from the navigation pane on the left.

4.    Click the "Automatic Replies" button.

5.    In the "Automatic Replies" window, check "Send automatic replies" to activate the response assistant.

6.    Click on the “Only send during this time range:” checkbox and choose your start and end time.

7.    Select the “Inside My Organization” tab and type your message in the provided text area.

8.    Select the “Outside My Organization” tab and check the “Auto-reply to people outside my organization” check box.

9.    Click on the “Anyone outside my organization” radio button and type your message in the provided text area.

10.    Click "OK."

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How to Find Your Computer's Serial Number

To locate your computer's serial number:

1.    Right-click the "Computer" icon on your desktop.

2.    Select "Properties," located at the bottom of the menu list that appears.

3.    In the new window that appears, scroll down to the “Computer name, domain, and workgroup settings” section. Your computer’s serial number will be listed under “Computer name.”

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How to Retrieve Your MAC Address

Before you can access CTC’s wireless network with your iPhone or iPad, the CTC Help Desk will need to know your device’s MAC address. The following instructions will show you how to retrieve your MAC address.

1.    Select your iPhone or iPad’s "Settings" menu.

2.    In the "Settings" menu, select "General."

3.    Select "About" and scroll down to "Wi-Fi Address." This is where your MAC address is located.

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Guides

Click the topic title to expand/collapse each section:


OUTLOOK (EMAIL)  
(CTC Email Tips)


TELEPHONE  
(Avaya Telephone Guides)


EASE OF USE  
(Jabber, VPN, and Miscellaneous Guides)

 

ISE
(Cisco Identity Services Engine)